Workmanship Warranty

Policy last updated on 20 September 2024.

At Fourbs Group, we take pride in our commitment to providing exceptional service. In addition to our standard 24-month parts and labor warranty, we are pleased to offer a Lifetime Workmanship Warranty, defined as a 25-year period. This warranty duration is the standard unless an alternative term is specified in a written agreement with the property owner.

Understanding Our Warranties

Standard 24-Month Parts & Labor Warranty: Covers defects in parts and labor for a period of 24 months from the date of service. This warranty ensures that any issues related to the components used or the labor provided are addressed promptly.

Lifetime Workmanship Warranty: Extends beyond the standard warranty, covering workmanship-related defects for up to 25 years. This warranty is designed to provide long-term assurance of the quality and reliability of our services.

What the Workmanship Warranty Covers

Our Workmanship Warranty specifically covers any defects or shortcomings in our workmanship, including but not limited to:

Improper installation techniques that lead to system failures.
Use of materials that do not meet industry-approved quality standards (“substandard materials”).
Failure to adhere to industry standards or building codes.
Negligence in providing our services, such as incomplete installations or poor craftsmanship.

Examples of Coverage:

If a wiring issue caused by our installation leads to a failure within your electrical system, we will rectify the problem at no additional cost to you.
If a security camera we install experiences intermittent connectivity or fails to record properly due to improper wiring or placement, we will reconfigure the wiring and adjust the camera placement to ensure consistent and reliable performance.
If an access control system (e.g., keyless entry, biometric scanners) we install does not function as expected due to poor installation practices, we will troubleshoot and fix the issues to ensure secure and reliable access management.

What the Workmanship Warranty Does Not Cover

Please note, our Workmanship Warranty does not cover:

Wear and tear or damage caused by external factors as defined below.
Products or materials provided by third parties, including manufacturers.
Failures due to unauthorized modifications, improper maintenance, or misuse of the installed systems.

External Factors Excluded from Warranty

External factors include but are not limited to:

Natural disasters such as floods, earthquakes, or storms.
Tampering or vandalism by third parties.
Unauthorized repairs or modifications made by others.
Any other causes beyond our control that affect the integrity of the installed systems.

Manufacturer's Warranty

We also respect and honor all relevant manufacturer's warranties on the products and materials used in our services. These warranties cover defects in the products themselves and vary depending on the manufacturer and the product. For example, if a CCTV camera we install malfunctions due to a manufacturing defect, the manufacturer's warranty would apply.

Relationship with Australian Consumer Laws

Our Workmanship Warranty operates in addition to your rights under the Australian Consumer Law (ACL). It does not limit or replace them. Under the ACL, you have certain rights and remedies, such as the right to a refund, repair, or replacement, if the goods or services provided fail to meet specific guarantees or standards.

The ACL also recognizes manufacturer's warranties and provides additional protection to consumers. This means that, if a product or material we install is faulty, you may have rights both under our Workmanship Warranty and the manufacturer's warranty, as well as under the ACL.

Conclusion

Your peace of mind is our priority. Rest assured that our Workmanship Warranty, in conjunction with our standard 24-month parts and labor warranty, manufacturer's warranties, and Australian Consumer Laws, ensures that you are well protected. We are here to support you. Should you have any concerns or questions about our warranties or your rights, please don't hesitate to contact us.